Returns & Exchanges Policy

Effective Date: June 27, 2026

At Middleton Mode, we want our customers to feel confident when shopping with us.

If you are not completely satisfied with your purchase, this Returns & Exchanges Policy explains the process for requesting a return, exchange, or refund for eligible items purchased from middletonmode.com.

1. Company Information

This Returns & Exchanges Policy applies to purchases made from:

Company Name:
MIDDLETON MODE LTD

Website:
middletonmode.com

Business Address:
30 Hall Street
Wednesbury
West Midlands
United Kingdom
WS10 8NW

Email:
payment@middletonmode.com

Phone:
+44 7309066736

2. Return Eligibility

Customers may request a return if the following conditions are met:

• The return request is submitted within the applicable return period;

• The item has not been worn or used;

• The item remains in its original condition;

• Any original tags, packaging, or accessories are included where applicable.

Items that have been washed, altered, damaged, or show signs of use may not be accepted.

3. Return Period

Customers should contact us within:

14 days of receiving their order

to request a return.

Before sending any items back, customers must contact our support team to receive return instructions.

Returns sent without prior approval may experience delays in processing.

4. How To Request A Return

To begin a return request, please contact us with:

• Order number;

• Full name;

• Email address used during checkout;

• Product details;

• Reason for return.

Our team will review your request and provide the next steps.

Please do not return items before receiving return guidance.

5. Condition Requirements

Returned products must be:

• Unworn;

• Unwashed;

• Unused;

• In original condition.

Customers are responsible for packaging returned items securely to prevent damage during transportation.

6. Return Shipping

Return shipping arrangements depend on the reason for the return.

Customers may be responsible for return shipping costs unless the return is caused by:

• Receiving an incorrect product;

• Receiving a damaged item;

• A mistake made by Middleton Mode.

We recommend using a tracked delivery service when returning items.

MIDDLETON MODE LTD is not responsible for return packages lost during transit without proof of shipment.

7. Exchanges

Customers may request an exchange for eligible products.

Exchange requests depend on:

• Product availability;

• Approval of the return;

• Condition of the returned item.

If the requested replacement product is unavailable, we may provide an alternative solution or refund where appropriate.

Please contact our support team before returning items for exchange.

8. Refund Process

Once returned items have been received and inspected, we will confirm the result of your return request.

If approved:

• Refunds will be issued to the original payment method;

• Processing begins after approval;

• Your bank or payment provider may require additional time.

Refunds generally appear within:

5–10 business days after processing

9. Damaged Or Incorrect Items

If your order arrives with:

• A damaged product;

• An incorrect item;

• Missing products;

please contact us as soon as possible.

Please include:

• Order number;

• Description of the issue;

• Photos showing the problem where applicable.

Our team will review the information and provide assistance.

10. Non-Eligible Returns

Returns may not be accepted if:

• Items have been worn or used;

• Products are returned outside the applicable timeframe;

• Items are damaged after delivery;

• Returns are sent without prior communication.

11. Order Cancellation

If you wish to cancel an order, please contact us immediately.

Cancellation requests can only be considered before the order enters processing or shipment.

Once an order has been dispatched, the standard return procedure will apply.

12. Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

MIDDLETON MODE LTD

30 Hall Street
Wednesbury
West Midlands
United Kingdom
WS10 8NW

Email:
payment@middletonmode.com

Phone:
+44 7309066736

Website:
middletonmode.com

Thank you for shopping with Middleton Mode.

We are committed to providing a clear, fair, and customer-focused returns experience.

© 2026 MIDDLETON MODE LTD. All Rights Reserved.